Connect an approved clinic account
OAuth routes link a clinic-controlled provider account using signed, time-limited, one-time state.
Telehealth
Telehealth that stays connected to the clinic workflow around it
ClinicPro360 connects account authorization, meeting creation, attendee access, appointment context, patient consent, and session follow-up in one telehealth workflow. The video room stays a step in the visit instead of becoming a loose link in an inbox.
Integration setup
Telehealth connects through a clinic-authorized provider account
During onboarding, we configure the clinic account, authorized access, consent workflow, meeting behavior, and patient communication needed for virtual visits.
Connected lifecycle
How does a ClinicPro360 telehealth visit work?
In four connected steps: the clinic authorizes its video provider account once, meetings are created from the scheduled appointment, attendees enter only with a valid meeting signature, and session events return to the application. Every step keeps the visit attached to the patient, the schedule, and the consent that covers it.
Create the meeting from clinic context
Meeting creation belongs to the appointment and authorized clinic workflow rather than an untracked standalone link.
Resolve attendee access
Staff and patient room routes obtain meeting context and require a valid SDK signature before entry.
Return status to the application
Webhook validation and replay-handling paths support provider events returning to ClinicPro360 without treating every request as trusted. Session outcomes land back on the visit, so documentation and billing follow-up queue the same way they do for an in-office appointment.
Connection controls
Make authorization and failure behavior explicit
Virtual care fails in predictable places: a stale authorization, an unverified join link, a webhook nobody validates. ClinicPro360 treats each of those as a controlled boundary, so when something goes wrong the session stops safely and visibly instead of degrading into an unprotected meeting.
Signed, one-time OAuth state
Provider authorization state is signed, time-limited, and claimed once so an old or reused connection attempt cannot silently continue.
Validated provider callbacks
Webhook paths include provider-contract signature validation, URL-validation handling, and replay checks.
Fail-closed room entry
Attendee entry stops when a valid meeting signature cannot be obtained rather than substituting a demo credential.
Implementation planning
Configure the workflow around your clinic's operating model
Telehealth setup is an onboarding conversation, not a checkbox. A hybrid practice with two in-office days needs different consent, scheduling, and follow-up behavior than a virtual-first group — so we configure the account, the workflow, and the patient communication around how your clinic actually runs visits.
Clinic account ownership
Confirm who owns the connected provider account, who can authorize it, and who manages ongoing access.
Visit workflow review
Review account linking, create/join/end behavior, consent, failure recovery, revocation, and staff follow-up with your team.
Policy and patient communication
Align consent, contingency, support, and patient communication with your practice policies before using telehealth with patients.
Included from the Professional plan
Telehealth video arrives with Professional at $149 per month, flat per practice — a hybrid or virtual-first group adds sessions, not seat fees.
Compare plans and pricingConnected handoffs
Where does telehealth hand off next?
A virtual visit is still a clinic appointment — schedule, portal entry, documentation, and follow-up should share one context.
Scheduling
Meetings are created from the appointment so provider, patient, time, and location stay on the same visit record.
Patient portal
Patients join from the portal appointment path after consent, without hunting for a freestanding meeting link.
Documentation
After the session, clinicians move into notes from the same appointment context that hosted the virtual visit.
Messaging
Follow-up questions stay in a patient-linked conversation instead of scattering across text threads and personal email.
Billing
Virtual visits still produce service context for invoices and claims from the shared appointment record.
Telehealth FAQ
Common telehealth questions
Straight answers on providers, plan availability, and failure behavior.
Which telehealth provider does ClinicPro360 use?
ClinicPro360 connects to a clinic-authorized video provider account — for example, Zoom — configured during onboarding. Meetings are created from the appointment inside ClinicPro360, so the video room stays attached to the patient, the scheduled visit, and the consent workflow rather than living as a standalone link.
Is telehealth included in every plan?
Telehealth video is included from the Professional plan up — $149 per month, flat per practice. Essentials focuses on in-office operations for small teams. Because pricing is per practice rather than per clinician, a group running heavy virtual caseloads pays the same as one running light ones.
What happens if a session connection fails?
Entry fails closed. If a valid meeting signature cannot be obtained, room entry stops rather than falling back to an unverified credential, and the visit remains on the schedule with its patient and consent context intact — so staff can follow up, reschedule, or switch formats deliberately instead of discovering a silent failure later.
How do patients join a telehealth session?
Through the patient portal, from the scheduled appointment itself. The patient opens the visit, completes any required consent step, and enters the room — no emailed links to dig for, and no meeting credentials living outside the clinic's workflow.
Related terms
Telehealth term used on this page
The glossary defines the care-delivery concept behind these sessions in plain language.
Telehealth
Delivery of care via remote audio/video sessions, ideally attached to the same appointment and documentation workflow as in-office visits.
Read the telehealth definitionContinue exploring
Review the entire virtual-visit lifecycle
A responsible evaluation covers account ownership, appointment creation, patient entry, clinician entry, failure behavior, consent, callbacks, and follow-up—not just the video room.